DMR DWS Dispatcher

Efficient management of your radio subscribers

DWS (Dispatch WorkStation) is a trunking dispatching system designed for the efficient communication, remote management, and dispatching & deployment of radio users. Developed for either Hytera ACCESSNET®-T IP TETRA infrastructure or Hytera DMR Tier III, dispatchers can be used as logistics and control centres to efficiently manage the radio subscribers, whilst serving as a control unit for monitoring alarm functions.

Versatile functions

The DWS not only offers typical features such as group calls, individual calls or emergency calls. the application also delivers enhanced functionality such as dynamic group number assignment (DGNA), group patching, and discreet listening (monitoring). In addition to voice functionality, the DWS also supports the sending and receiving of short messages and status updates.

Dws Geofencing

Benefits of Hytera DWS Dispatcher

  • All the functions are on one user interface
  • Permanent disabling (killing) of radios
  • Support for various methods of searching contacts, for example by category, by marking colour and by user-defined search (by entering SSI or name)
  • Monitor management – In this way you can be sure that you are always connected to relevant group calls or individual calls
  • "Group patch" and DGNA groups
  • Uses various map systems to display subscribers
  • Select the radio directly from the map to start a call or message directly
  • Configure "Geofences" - areas with configurable access rules for particular radios
  • Offline maps for AVL in an independent secure system
  • Create DGNA groups directly on the screen
  • Route tracking: View the movement progression of individual radios
  • Send tasks to radios. A radio response list indicates the confirmation or rejection of the task (task management)
  • The server and workstation can connect via two separate ACCESSNET®-T IP Gateways
  • Each workstation can be equipped with individual functions
  • The DWS can be adapted in detail to suit individual customers and to fit the requirements of any radio system
  • Each DWS workstation can connect to two servers with server redundancy. If "server 1" fails, "server 2" takes over operation. DWS users can continue to work undisturbed
  • Dispatchers can assign radios, groups and dynamic group number assignment (DGNA) according to the administration rights they hold on their own DWS workstation
  • Group configuration and function allocation for each workstation is stored on the server. So dispatchers can carry out their task from any computer workstation without having to reconfigure.
  • Temporary locking and unlocking of radios (Enable/Disable)
  • The interface can be adapted to specific customer requirements
  • The software is scalable to suit anything from small radio systems to major radio networks covering entire regions
  • Fast operation with touch optimisation and the latest WPF framework
  • Divert and hold calls
  • IP structure ensures flexibility when preparing
  • Ambience Listening
  • Callback request to the dispatcher
  • Add more subscribers to group calls, or force an end to group calls
  • A call list with detailed information on all calls, as well as start time, duration, and subscribers’ voice activity
  • Different sound and visual options to signal calls, enabling fast reaction times, particularly in emergency situations
  • Multiplex support for voice calls, including semi-duplex, full-duplex and group calls, emergency calls, broadcast calls, mass calls, as well as PSTN and PABX calls
  • Redundancy of servers, databases, and system connection creates high level of system stability
  • OOCI integration permits convenient object-orientated calls
  • The participation of radios in group calls can be acknowledged using the "Ping Response" function
  • Support by text messages, standard messages and status messages
  • Messages can be sent quickly to several subscribers at once, by selecting from a list
  • "Flash messages" are immediately displayed on selected radios, so users cannot miss them
  • Monitoring of the current status of radios, including registration status on the radio system as well as at the current base station, GPS position data and speed of movement
  • The server is able to backup its database to external data carriers at configurable intervals and restore it if necessary

Versatile DWS Dispatcher functions

Utilises the dynamic map on the DWS to locate radio subscribers via their GPS position data. Mapping data can be stored locally on the workstation, so there is no need to have access to the internet. Advanced features such as geofencing or task allocation help the dispatcher manage their ever-changing workforce.

The DWS can be equipped with a redundant server and connection to ensure the system is fail-safe. This will ensure that if a server should fail, the control of radio subscribers can continue. The DWS supports a variety of security features such as password-protected access and administration of rights for different DWS user groups.

Besides the standard mouse and keyboard, the system supports other external accessories such as several multi-touch screens, desk microphones with integral PTT buttons, and foot switch with PTT to optimise the workstation for the dispatcher.

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